Returns & Exchanges

At INEZ, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, we offer a seamless 30-day return policy for all items in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location near you.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.